Policies

The use of KathleensBridal.com website and the sale of products as offered on this website are governed by the terms and conditions set forth below and all other disclaimers, guidelines, policies, and terms and conditions as noted in the policy portions of the website. Your use of this website in any manner, whether browsing, activating an account with us or making a purchase, constitutes your acknowledgement that you have read these terms and conditions and that you agree to follow and be bound by them. Kathleen’s reserves the right to modify or change these terms and conditions at any time without prior notice to you. Therefore, it is recommended that you please read these terms and conditions carefully each time you use this website. You may access and view the Content (as defined below) appearing on this Website for personal, non-commercial use only. You may download and/or copy certain portions of the Content for personal, non-commercial use only, provided that you (a) retain all copyright, trademark or other proprietary notices contained on the Content, (b) do not modify or alter the Content in any way and (c) do not make the Content available to any third party. Kathleen’s, Inc. reserves complete title and full intellectual property rights in any Content that you download from this Website. You agree to use this Website only for lawful purposes. The following activities are strictly prohibited: (i) misrepresenting the identity of a user; (ii) tampering with this Website; and (iii) conducting fraudulent activities. Kathleen’s, Inc. attempts to ensure that the Content on this Website is complete and current. As indicated in the DISCLAIMERS set forth below, Kathleen’s, Inc. does not guarantee that the information contained on this Website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. Kathleen’s, Inc. reserves the right to correct any error, inaccuracy or omission or to change or update the Content without prior notice to you. Further, Kathleen’s, Inc. reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, Kathleen’s, Inc. shall promptly issue a credit to your credit card. Please see our Return Policy. Placing an Order Kathleen’s, Inc can ship merchandise to international locations but prior to the placing of an order that will be shipped outside of the continental United States, contact must be made with Kathleen’s, Inc. at 888-547-0061 to discuss shipping options for best delivery. The risk of loss and title for all merchandise ordered on this Website pass to you when the merchandise is delivered to the shipping carrier. To see Kathleen’s, Inc.’s shipping and delivery policies in more detail, please see Shipping & Delivery. You may purchase merchandise from this Website by using any one of the payment options listed in Payment Options. Kathleen’s, Inc. reserves the right to change its payment procedures at any time without prior notice to you. Kathleen’s, Inc. charges sales tax for merchandise ordered on this Website based on the applicable state sales tax rate and the location to which the order is being shipped. Once your order is submitted to us, we cannot change or cancel an order until your merchandise is received by you. All returns of merchandise are subject to Kathleen’s, Inc.’s return policy, available under Returns Policy. DISCLAIMERS ALL CONTENT ON THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, ANY ADVICE THAT MAY BE GIVEN TO YOU OVER THIS WEBSITE, ARE PROVIDED "AS IS" AND ALL USE OF THIS WEBSITE IS AT YOUR OWN RISK. KATHLEEN’S, INC. DISCLAIMS, AND YOU HEREBY WAIVE, ANY AND ALL WARRANTIES AND LIABILITIES OF KATHLEEN’S, INC., WHETHER EXPRESS OR IMPLIED, ARISING BY OPERATION OF LAW OR OTHERWISE, WITH RESPECT TO THIS WEBSITE AND ANY CONTENT ON THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; (B) IMPLIED WARRANTY OF NON-INFRINGEMENT; AND (C) CLAIM IN TORT (INCLUDING NEGLIGENCE). WITHOUT LIMITING THE FOREGOING, YOU ACKNOWLEDGE THAT KATHLEEN’S, INC. DOES NOT REPRESENT OR WARRANT THAT THIS WEBSITE WILL BE ACCESSIBLE WITHOUT INTERRUPTION OR THAT THIS WEBSITE OR THE SERVER THAT MAKES THIS WEBSITE AVAILABLE ARE FREE FROM ERRORS, DEFECTS, DESIGN FLAWS OR OMISSIONS OR FROM VIRUSES OR OTHER HARMFUL COMPONENTS. KATHLEEN’S, INC. DOES NOT WARRANT THE ACCURACY, INTEGRITY OR COMPLETENESS OF THE CONTENT PROVIDED IN THIS WEBSITE, INCLUDING ANY ADVICE OR OTHER SIMILAR INFORMATION OBTAINED BY YOU FROM US OR THROUGH THIS WEBSITE. KATHLEEN’S, INC. DOES NOT MAKE ANY REPRESENTATION THAT THE CONTENT PROVIDED IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATIONS OUTSIDE OF THE UNITED STATES. Kathleen’s, Inc. reserves the right to refuse or cancel any orders placed for products and/or services for which the sale or use of such products and/or services in your state is restricted or prohibited. Kathleen’s, Inc. may display advertising prints for products sold through this Website. Kathleen’s, Inc. attempts to display the colors of the products shown on this Website as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of color depends, in part, upon the type of computer monitor used by you. Limitation of Liability IN NO EVENT SHALL KATHLEEN’S, INC., ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, SUCCESSORS OR ASSIGNS OR OTHER REPRESENTATIVES BE LIABLE, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE-WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES) ARISING OUT OF OR IN CONNECTION WITH ANY USE OF, INABILITY TO USE, OR RESULTS OF USE OF, THIS WEBSITE OR ANY CONTENT ON THIS WEBSITE, EVEN IF KATHLEEN’S, INC. OR ITS REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH THIS WEBSITE AND THE CONTENT THEREON, OR THE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THIS WEBSITE. IF ANY PORTION OF THIS LIMITATION IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN KATHLEEN’S, INC. TOTAL LIABILITY TO YOU SHALL IN NO EVENT EXCEED ONE HUNDRED DOLLARS ($100). SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES, IN WHICH CASE THE ABOVE LIMITATION MAY NOT APPLY TO YOU. Enforcement By accessing and using this Website, you agree that your access and use of this Website is subject to the Terms and Conditions, and all applicable laws, as governed by the laws of the State of Utah, without giving effect to any principles or conflicts of laws. Links to Third Party Websites This Website may contain links to other sites that are neither owned nor operated by Kathleen’s, Inc. (although some such sites may have an affiliation with Kathleen’s, Inc.) (collectively, "Third Party Sites"). Such links are provided for your convenience only. Kathleen’s, Inc. makes no representations whatsoever about any Third Party Sites which you may access through this Website, as Kathleen’s, Inc. has no control over the content appearing on such Third Party Sites. Moreover, a link to a Third Party Site does not imply and does not constitute sponsorship, endorsement, approval or responsibility for the content on, or the use of, such Third Party Site. No rights to use or copy the information on this Website or the Third Party Site is granted or implied. Please Note: The privacy policies applicable to Third party Sites may differ significantly from Kathleen’s, Inc. Customer Information Privacy Policy. You are encouraged to review the applicable privacy policies of such Third Party Sites. Miscellaneous The Terms and Conditions constitute the entire agreement between you and Kathleen’s, Inc. with respect to this Website. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Kathleen’s, Inc. with respect to this Website. No modification of the Terms and Conditions shall be effective unless it is authorized by Kathleen’s, Inc.. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

Return Policy

At Kathleen’s Bridal and Formal Wear we realize that you are purchasing something that is for a very special event. For that reason we do allow returns on our wedding Gowns, Prom dresses and social occasion gowns. We want you to love your purchase and will be ready to assist you in finding another gown should you not be happy with the one you ordered. Please read the following guidelines for a return or exchange before you place an order for your gown.

1. You have 2 business days from the time of delivery to notify us that you would like to return the gown. If you need a different size, call us as soon as possible. Many times we will be able to expedite the exchange or help you with suggestions to solve your problem. If you have any questions, you may either email us, or call us on our toll free number at 888-547-0061 Mon-Fri 11am-6pm MST.
2. You need to contact us via email, fax, or phone before the item is returned and we will give you a Return Authorization Number to write clearly on the outside of the box. Any gown returned without a Return Authorization Number will not be accepted or credited to your account.
3. Mail the gown back to us within 3 business days of having received the gown. We must receive the gown within 10 days after we have given you your return authorization. If we do not receive your gown within 10 days, no credit will be given.
4. The box must be prepaid and insured coming back to us.
5. The gown must be in brand-new, unworn condition with all of the original packing materials. All labels and hangtags must be present and be on the gown. They may not be torn off or removed. The gown cannot have been altered.
6. The gown must be in perfect condition—no dirt, make-up, deodorant, perfume etc, absolutely perfect and clean just as you received it.
7. Once we have received your gown, inspected it to be sure it’s as perfect as when we shipped it to you and confirm that we have received it within the 10 day period, we will issue you an exchange slip or provide a refund back to your original method of payment. The original shipping and handling costs are non-refundable. A restock fee of $25.00 formalwear, $50.00 Wedding Gown, $10.00 Accessories will also be deducted from any refund or credit.
8. All Clearance and Sales gowns are on a “ALL Sales are Final” Policy. No return, exchange, or refund. Please double check your measurements with the size chart before you place your order. If you need help or have further questions please call our toll free number 888-547-0061 and we will assist you.
9. This return policy is only applicable to Internet Sales. Any special orders, either through the Internet or purchased in our Salon are not part of this exchange/refund policy. Any gown that has been tried on in our Salon and then purchased whether in person or on the Internet may not be returned.